Signing in
Which account do I use in the app?
The same ChatVendor account you use on the website: your e-mail and password. The app opens the workspace you work in, with the same conversations, deals and orders.
If two-factor authentication is on, the app asks for the six-digit code from your authenticator app. A recovery code works too.
I do not have an account yet
Ask the owner or an admin of your workspace to invite you, or create a workspace of your own on the website. Create an account
I forgot my password
Reset it on the website, then sign in to the app with the new password. Reset your password
Notifications
What does the app notify me about?
New customer messages, conversations assigned to you, and scenario steps waiting for your approval.
A conversation assigned to someone notifies that person. A conversation nobody has taken yet notifies the team members who are on shift. Use the on-shift switch in Team to stop or resume notifications while you are away.
Notifications do not arrive
- Allow notifications for ChatVendor in your phone settings.
- Check that you are on shift in Team.
- Sign out of the app and sign in again, so your phone is registered anew.
- If it still does not work, write to us and tell us your phone model.
Languages
Which languages does the app support?
English, Uzbek and Russian. By default the app follows the language of your phone.
You can change it on the sign-in screen and in the account settings. Notifications arrive in the language you choose.
Deleting your data
How do I delete my workspace?
The owner opens Team, then "Workspace: backup & deletion", and chooses "Delete the workspace". The deletion takes effect after 7 days and can be cancelled until then. After that the workspace, its channels, conversations, contacts and orders are removed permanently. Open workspace settings
How do I delete my user account?
Ask the owner of your workspace to remove you from the team, or write to info@chatvendor.net from the e-mail you sign in with. We confirm the request and complete the deletion within 30 days.
A customer's data can be erased from their contact card in the panel.