1. Who these terms are between
These terms govern your use of ChatVendor, available at chatvendor.net and through its apps, APIs and public pages (the "Service"), operated by MIRINFO LLC ("we", "us"), Uzbekistan. By creating an account or a workspace you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it. The Privacy Policy and the Acceptable Use Policy are part of these terms.
2. What the Service does
ChatVendor gives a workspace one place to work with customer conversations. Depending on your plan it includes:
- Channels — Telegram (personal accounts and bots), WhatsApp Cloud API, Instagram, Facebook Messenger, Viber, a website chat widget, an e-mail mailbox (IMAP/SMTP) and SMS through Android phones you pair.
- Inbox and team — a shared inbox, assignment, SLA timers, notes, tasks, shifts, roles and an audit log.
- Automation — an AI assistant, scenarios (flows), rules, broadcasts, drip campaigns, segments, autoposting.
- Sales — products, orders, promo codes, a public shop page, pay links, payment gateways (Payme, Click, Telegram Stars, card transfer), loyalty points.
- Bookings — services, free slots, a public booking page, reminders and confirmations.
- Public pages — the shop, booking, multilink, lead-form and leaderboard pages published under chatvendor.net for your customers.
- Developer tools — the REST API, webhooks, SDKs, integrations (CRM systems, Google Sheets, Zapier/Make/n8n, WordPress).
We do not own or operate Telegram, Meta, Viber, mobile networks, payment systems or AI providers. Each of them has its own terms that apply alongside ours.
3. Your account and workspace
- You must give a real e-mail address and keep your password (and two-factor codes) private. Actions taken with your credentials are yours.
- A workspace belongs to its owner. The owner may invite team members, assign roles and restrict sections; the owner is responsible for what members do.
- You must be at least 18 or acting for a company that accepts these terms.
- You may not use the Service to build a competing product by copying it, nor probe, overload or reverse-engineer it beyond what the law allows.
4. Accounts, channels and phones you connect
Everything you connect must be yours or used with the owner's permission:
- Telegram. Connecting a personal account means the Service acts as a Telegram client on your behalf, within Telegram's terms. Telegram may limit or block accounts that send spam or violate its rules; that risk is yours. Bots are connected with their own token.
- WhatsApp, Instagram, Messenger. You connect your own Meta business assets and accept Meta's platform policies, including the 24-hour messaging window and template rules.
- SMS. Messages are sent by Android phones and SIM cards you own, over your own mobile subscription. Carrier charges, limits and blocks are between you and your carrier.
- E-mail. You connect a mailbox with credentials you are entitled to use; we send from that address in your name.
- Payment gateways. Merchant credentials you enter are used only to create and confirm your customers' payments; the money never passes through us.
You may disconnect anything at any time; we then stop acting on that channel.
5. AI features
The AI assistant, chat summaries, translations, quality reviews, insights and generated content run on a provider you choose and pay for (OpenAI, Anthropic, Google or a compatible one), using an API key you enter. AI output can be wrong; you decide how much the assistant may do (answer only, or also book, sell and hand over) and you remain responsible for what it says to your customers. We do not use your data to train models.
6. Acceptable use
You must follow the Acceptable Use Policy: message only people who agreed to hear from you, honour opt-outs, never send illegal, fraudulent or harmful content, and respect the rules of every network you use.
7. Fees and billing
- Plans are priced on the Pricing page and billed in advance for the chosen period; a longer period may carry a discount. Add-ons (extra accounts) are billed the same way.
- Payments are taken by third-party payment providers; we store only the confirmation, never your card.
- Fees are non-refundable except where the law requires otherwise or we fail to provide the Service for a material part of a paid period, in which case we extend the period or refund the unused part.
- When a paid period ends without renewal the workspace drops to the free plan and its limits; nothing is deleted.
- Your customers' payments to you (orders, pay links, Stars) are between you and them; we only record them.
8. Partner and agency programmes
Commissions of the partner programme are earned on payments by workspaces you referred, at the rate shown in your panel, and are paid out on request once the minimum is reached. We may withhold commissions that come from self-referrals, fraud or refunded payments. Agencies that manage client workspaces remain bound by these terms for every workspace they manage.
9. Your content and your customers' data
- You own the messages, contacts, products, flows and files you put into the Service. You grant us the right to store, process and transmit them only to provide the Service.
- For your customers you are the data controller; we process their data on your instructions. Retention, export and erasure tools in the panel are there so you can meet your own obligations.
- Public pages you publish (shop, booking, forms, leaderboard) show your content under your name; you are responsible for it.
10. What we do not promise
- Delivery. Networks, carriers and providers may delay, block or drop messages; we report what they tell us.
- Uninterrupted operation. We aim for high availability and publish a status page, but the Service is provided "as is".
- Third-party behaviour. Telegram, Meta, payment systems and AI providers may change or restrict their platforms.
- Business results. Automation, AI and campaigns help; they do not guarantee sales.
11. Availability and changes
We may change, add or retire features and adjust limits with reasonable notice where the change is material. Scheduled maintenance is announced in the panel or on the status page. Security fixes may be applied without notice.
12. Suspension and termination
- We may suspend a workspace immediately when it is used for spam, fraud, harm to others, attacks on the Service, or when a network or payment provider demands it. We tell you why and how to appeal, unless the law forbids it.
- You may delete your workspace at any time from the panel; deletion completes after a 7-day grace period. Take a backup first.
- Sections of these terms that by their nature should survive (liability, indemnity, governing law) survive termination.
13. Liability
To the extent the law allows, our total liability for any claim under these terms is limited to the fees you paid us in the twelve months before the claim. We are not liable for lost profit, lost data caused by third parties, or indirect damages. Nothing here limits liability that cannot be limited by law.
14. Indemnity
You will defend us against claims arising from your messages, your content, your use of connected accounts, or your breach of these terms or of a third party's rules, and cover the reasonable costs of such claims.
15. Changes to these terms
We may update these terms. Material changes are announced in the panel or by e-mail at least 14 days before they apply. Continued use after that date means you accept the new terms.
16. Governing law
These terms are governed by the law of Uzbekistan. Disputes are first raised with support; if unresolved within 30 days they go to the competent courts of Uzbekistan.
17. Contact
Support: info@chatvendor.net. Abuse reports: info@chatvendor.net.