4 Keep and grow · Follow-ups
Turn quiet chats into sales.
An unpaid order gets a reminder. A lead who went quiet gets a nudge. A customer who has not written in 60 days gets a reason to come back. Messages stop once they pay or book.
Free plan, no card.
How follow-ups work.
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1
Pick the moment
An unpaid order, a lead that went quiet, a number of days without a message, or a finished order or visit.
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2
Write the message
Set the delay and the words. Add a promo code or a payment link if it helps.
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3
It runs by itself
Each customer gets the steps at the right time, and they stop when the customer pays or books.
Follow-ups and broadcasts.
Always to your own customers, never to strangers.
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Unpaid order reminder
A reminder after the time you set, if the order is still unpaid.
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Drip messages
A few messages over several days for leads who went quiet.
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Win-back
A message for customers who have not written for the number of days you choose.
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Segments
Pick people by tags, purchases, stage or how long ago they wrote.
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Broadcasts
Send news or an offer to one segment of your own contacts.
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Rating after an order
Ask every customer for a rating from 1 to 5 after an order or a visit.
Good to know.
What this needs, in plain words.
- Send follow-ups to people who already wrote to you or bought from you.
- On Instagram, Messenger and WhatsApp you can write freely only within 24 hours of the customer’s last message. Plan follow-ups on those channels with that in mind.
- You set the delay and the words. Nothing goes out until you switch a follow-up on.
Questions about follow-ups.
Who can get a follow-up?
You choose who gets it: a chat, a contact, a tag or a segment. A follow-up stops once the customer pays or books.
When does a follow-up stop?
When the customer pays or books, the follow-up for them stops.
Do follow-ups work on Instagram, Facebook and WhatsApp?
Yes, within Meta’s rule: you can write freely only within 24 hours of the customer’s last message. On Telegram this rule does not apply.
Turn tonight’s late chats into paid orders.
Connect a channel, add your price list and turn on AI answers. Tomorrow at 08:00 you will see what came in.
Free plan, no card.
- A new chat from your Instagram ad
- AI answers with the price
- The order goes out with a payment link
- Paid, while you slept
Free plan, no card.
Start free