4 Keep and grow · Loyalty and reviews
Turn first-time buyers into regulars.
Points on every paid order give customers a reason to come back. Promo codes and a personal invite link bring their friends. After each order or visit you ask for a rating, collect reviews and hear about problems the same day.
Free plan, no card.
How loyalty works.
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1
Set the rules
How many points a paid order earns, and how much of the next order they can pay for.
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2
Customers collect
Points, codes and referrals are added in the chat, with no plastic card.
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3
They come back
Points are spent at checkout, and you see who brought whom.
Reasons to come back.
All of it in the chat, nothing to install.
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Points
Points on every paid order, spent as a discount on the next one, up to the share you set.
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Promo codes
Codes for an offer or a season, entered at checkout or in the chat.
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Referral links
A personal link to invite friends, and a record of who brought whom.
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Collect reviews
Ask every customer for a rating after an order or a visit, and collect reviews.
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Problems the same day
A low rating gets an apology, alerts your team and tags the chat.
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Points in your Telegram channel
Customers earn points for comments and reactions under your Telegram channel posts.
Good to know.
What this needs, in plain words.
- Points and promo codes apply to orders placed through ChatVendor.
- The rating request goes out a set number of days after a paid order or a finished visit.
- Points in your Telegram channel count comments in its discussion group and reactions on posts.
Questions about loyalty and reviews.
Do customers need a card or an app?
No. Points, promo codes and referral links live in the chat.
Who is asked for a rating?
Every customer, after a paid order or a finished visit. A low rating alerts your team, so you can fix the problem the same day.
How does the referral link work?
Each customer gets a personal link. When a friend writes to you through it, you see who brought whom.
Turn tonight’s late chats into paid orders.
Connect a channel, add your price list and turn on AI answers. Tomorrow at 08:00 you will see what came in.
Free plan, no card.
- A new chat from your Instagram ad
- AI answers with the price
- The order goes out with a payment link
- Paid, while you slept
Free plan, no card.
Start free