Why this policy exists
Every message goes out from an account, number or mailbox in your name and reaches a real person. Spam and fraud get accounts blocked by Telegram and Meta, numbers blocked by carriers, and the whole platform distrusted. These rules protect your recipients, your channels and every other customer of ChatVendor.
1. Consent
- Broadcasts and campaigns go only to people who agreed to receive messages from you (customers, subscribers, people who wrote to you) or whom you may lawfully contact.
- Bought, scraped or "found" contact lists may not be imported or messaged.
- Adding a contact to a group, channel or list without their consent is not allowed.
- Cold outreach through personal Telegram accounts is done at your own risk and within Telegram's limits; mass unsolicited outreach is prohibited.
2. Opt-out
- Anyone may stop your messages at any time — by writing "stop", leaving, blocking or asking a person. Honour it immediately: tag the contact and exclude them from every broadcast, campaign and automation.
- Do not contact someone again after they opted out unless they clearly come back to you.
3. Identify yourself
- Recipients must be able to tell who is writing: a real business name, a way to reach a person, and — for the AI assistant — the fact that they are talking to an automated assistant when they ask.
- Do not impersonate other companies, brands, government bodies or people, and do not use their names, logos or numbers in your pages, forms or messages.
4. Prohibited content and conduct
You may not use the Service to send, host, sell or promote:
- Scams, phishing, fake investments, "your account is blocked" tricks, requests for passwords, card data or one-time codes.
- Malware, links to it, or anything designed to compromise devices or accounts.
- Illegal goods and services, counterfeit products, drugs, weapons, gambling where it is illegal, unlicensed financial services.
- Sexual content involving minors, sexual services, non-consensual intimate content.
- Threats, harassment, doxxing, incitement to violence or hatred against protected groups.
- Misleading health, financial or legal claims; deceptive pricing; hidden subscriptions.
- Anything that breaks the rules of the network it goes through (Telegram, Meta, Viber, carriers, e-mail providers).
You may not:
- Rotate accounts, numbers or phones to evade blocks and limits set by networks or by us.
- Use the Service to attack, overload, scan or scrape other systems, or to interfere with other workspaces.
- Run group moderation, giveaways or contests in a way that deceives participants or breaks the platform's rules.
- Collect data through forms, widgets or the AI assistant beyond what you told people you collect.
5. One-time passcodes and sensitive data
- OTP messages may be sent only to numbers whose owners requested the code, and must not carry marketing.
- Never ask customers for passwords, full card numbers, CVV or OTP codes in chat; payments go through the payment step, pay links and gateways.
- The AI assistant is blocked from confirming payments, handing out credentials or promising things the system did not do — do not try to work around that.
6. Volume and quality
- Respect the plan limits and the delays between messages; they exist so networks do not flag you.
- A high rate of blocks, spam reports, bounces or "stop" replies is a signal that your list is bad; we may pause broadcasts and ask you to fix it.
- SMS through your phones is limited by your carrier; sending beyond what a normal subscriber sends gets SIM cards blocked.
7. Payments and public pages
- Sell only what you can deliver, describe it truthfully, show the real price and delivery terms, and honour the orders your shop page and pay links take.
- Payment gateway accounts must be yours; accepting payments for third parties or laundering funds is prohibited.
- Reviews shown on your pages must be real customer ratings collected through the Service.
8. How this is enforced
- Automated checks watch for spam patterns, abuse reports and network signals; a person reviews before a workspace is suspended, except for clear fraud or attacks, which are stopped immediately.
- We may pause a broadcast, disconnect a channel, restrict a feature, or suspend the workspace, and tell you why and how to appeal.
- Repeated or serious violations end the account without refund.
9. Reporting abuse
If you received something abusive sent through ChatVendor, forward it with the sender's name or number to info@chatvendor.net. Security issues go to info@chatvendor.net. We answer every report.
10. This policy is not the whole of the law
Advertising, consumer-protection, personal-data and telecom laws of your country and your recipients' countries apply to you regardless of this policy. When they are stricter, follow them.